Frequently Asked Questions
Q: Who are you?
A: Nice to meet you! We are https://www.visibuyers.com. Our mission is to provide our customers with the opportunity to purchase high-quality products, all from one convenient location. Our goal is to ensure that everyone has access to safe, reliable, and innovative products at prices that will bring you joy and with a level of quality that will exceed your expectations!
Q: What are the shipping and delivery times?
A: We ship directly from multiple warehouses as soon as orders are processed. If we experience a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional transit time for delivery. In rare cases of significant delays in shipment, we will contact you via email or telephone. Delivery times to the US typically range from 10 to 15 business days.
Q: How can I track my package?
A: Once your package has been shipped, a tracking number will be provided on your order details. You will receive an email containing the tracking number. You can track your package using the shipping company’s website with the provided tracking number (for example, UPS, USPS, etc.), or by using universal tracking websites like 17track.net.
Q: What happens if the estimated delivery time has passed and I still have not received my order?
A: Please contact us with your order number as soon as possible so that we can investigate and expedite the delivery process. You can reach out to us using this link.
Q: What do I do if my product arrived damaged?
A: If you receive damaged merchandise, please take a picture and email it to us at contactus@visibuyers.com immediately. We will only replace damaged goods within 48 hours of receiving your order.
Q: Can I return my product for a refund?
A: Certainly! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return, you can contact us using our Contact Us page. Your refund will be automatically processed once the returned order reaches our warehouse.
Q: Is the mobile app available for iOS devices?
A: Currently, our mobile app is only available for Android devices. However, we are actively working on developing an iOS version to cater to our iOS users as well. Stay tuned for updates on the release of our iOS app!
Q: In which countries is the app available?
A: Our app is currently available for users in the United States, Canada, and Australia. We're continuously expanding our reach to bring our services to more regions, so keep an eye out for future announcements regarding new countries where our app will be available.